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I'm a Salesforce Administrator with dreams of becoming a Certified Technical Architect one day.
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When the ball drops each year, a lot of us have hopes and dreams and goals for the new year. We want to lose weight, budget our money better, and get that certificate we've been putting off to name a few things. Goals are a really great way to figur...
2020 has probably been one of the most eventful years of my life. Not only have we had an insane election and a pandemic to live through, but I've also had a lot of changes in my life as well. As we head towards the close of 2020, I wanted to go thro...
We all know how it goes, you get into work and you come into over 20 tickets. You start to go through them and you realize that half of them are all user errors. Your users aren't completing their tasks correctly and they are blaming the IT departmen...
IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy ticketing system that you have. This is a very common issue and it can be very frustrating from our...
When I first began my journey into the tech world, one of the first things I did was to try and connect with the overall tech community. I joined groups on Facebook and tried to follow everyone on Twitter that I could find that did what I wanted to d...
Let's all go back in time to 2002. I was 11, sitting at the dining room table. There were papers strewn everywhere and a textbook open to the left side of me. It was dark outside and we had already had dinner for the night and my Dad was getting onto...
